Returns

Due to our warehousing process, once payment has been received, we are unable to cancel orders. Our 14 Days returns process will need to be followed in these instances.

Should you wish to return a faulty item, please read here: https://www.edisons.com.au/customer-service#returns

The outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

You will receive a store credit for returned items in cases where you have changed your mind. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a Change of Mind store credit. Store credit is valid for 12 months. Handling / Cancellation fees will apply at 20% of the purchase price. The refund amount will not include original freight costs (where freight costs were listed separately). For further details see here: https://www.edisons.com.au/customer-service#returns

A unique benefit Edisons provides is product servicing. Unlike other online retailers, we have a committed team of expert technicians on location that attend to any technical issues that may arise with your items. If we feel your item is in need of repair, we offer free return postage for the first 60 days following purchase. And in cases where the unit is to be returned following repair, it will be shipped at no cost to you. For more information see Warranty: https://www.edisons.com.au/warranty

Edisons offer a 12-month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3-month warranty period. Please see further details on warranty here: https://www.edisons.com.au/warranty